Adaptability Volunteer Crisis Counselors are often learning new skills and knowledge that may be different from what they have learned before, including in other counseling roles. Volunteer Crisis Counselors should demonstrate a commitment to active and ongoing learning, growth, and development. Adaptability is a necessary soft skill that demonstrates learning and the ability to adapt to changing situations. In addition to adapting to new learning, Volunteer Crisis Counselors will also need to adapt in the moment to real-time changes in a conversation with a crisis contact. The Power of Adaptability 3 ways to measure your adaptability 30 ways to increase personal adaptability skills Still have questions not answered by this article? Fill out our Contact Us form to get in touch with the Volunteer Operations team.